Frequently Asked Questions
Everything you need to know about shopping at the official Al Ittihad Club Store
Are the jerseys and merchandise sold here official?
Yes, all products available on our online store are 100% authentic, official Al Ittihad Club merchandise, sourced directly from our authorized manufacturers.
Can I customize my jersey with a player's name and number?
Absolutely. We offer official printing services for both current squad names and numbers, as well as custom personalization options for fans.
How long does domestic and international shipping take?
Domestic orders within Saudi Arabia typically arrive within 2-4 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy for Al Ittihad apparel?
You can return unworn items with original tags within 14 days of delivery. Please note that customized jerseys with personal names or numbers cannot be returned unless there is a manufacturing defect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), Mada, Apple Pay, and STC Pay to ensure a secure and seamless checkout experience.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS containing a tracking number and a link to the courier's website to monitor your delivery in real-time.